Frequently Asked Questions
♥I'M FROM ANOTHER COUNTRY. WILL THIS BE A PROBLEM?
Absolutely not. There should be no problems at all no matter where you are. We can incorporate your language of preference.
♥ WHAT ARE YOUR BUSINESS HOURS?
Since we deliver worldwide, our website is up and running for 24 hrs - Calendar year.
But if you need prompt respond, I’m available via e-mail:
6am - 3pm (Pacific Time - excludes weekends and holidays)
Monday - Friday
♥ESTIMATED SHIPPING TIMES?
Within 2-5 business days
3-7 business days
APPROX 4-6 weeks
We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and are not guaranteed due to Covid-19 affecting USPS/Other mail carriers. If you have any shipping inquiries you must contact USPS so they can best serve you. Production time estimates are in business days which excludes weekends and holidays.
♥WHY DOES IT TAKE THAT LONG FOR WHOLESALE ORDER TO ARRIVE?
This are the steps we take once an order is received.
♥CARE INSTRUCTIONS FOR ORGANIC COTTON TOTE BAG (& GUIDE)?
Consider spot cleaning if a whole wash isn't necessary.
Cold hand wash or gentle cold machine wash
Line dry or lie flat in shade – don't put your bag in the dryer.
When washing the tote, consider eco-friendly washing powder.
If you've used your tote bag as much as you can, consider donating it to a clothing bin or look for textile recycling in your area.
♥COTTON USES A LOT OF WATER & YOU ARE HELPING WITH THE ENVIRONMENT - WHY DO YOU USE IT?
The cotton that we use is 100% organic & can produce 91% less water! That’s because the majority of H2O used in organic cotton production actually comes from the rain, taking the pressure off local water supplies.
Lower pollution levels in the earth also helps the soil retain its moisture, leaving perfect conditions for a perfect cotton crop.
♥YOUR KEYCHAINS ARE RECYCLED?
Made from 100% recycled acrylics that were destined for landfill and incineration - made to be kinder to the environment.
♥WHERE IS YOUR COMPANY BASED?
♥WHERE DID YOUR NAME COME FROM?
It was inspired by the simple, clean yet elegant black & white colors and the combination of dates and birthdays from special people in my life.
♥CAN I GET A DISCOUNT? WILL YOU MATCH ANOTHER SHOP'S PRICES?
A lot of time and energy goes into each and every design I work on. Prices are firm, but I may offer a discount for large orders.
-Colors may appear different to the colors shown on screen due to the many variations in monitors and browsers-
-Please be sure to provide your exact billing address and telephone number, your name and credit card.
Incorrect information will cause a delay in processing your order-