FAQs

Frequently Asked Questions


♥ CAN I PURCHASE MATCHING ITEMS?
Yes, you can!

 

♥I'M FROM ANOTHER COUNTRY. WILL THIS BE A PROBLEM?
Absolutely not. There should be no problems at all no matter where you are. That is the sole purpose of having my business online. In fact I specialize in professionally incorporating your local language of preference.

 

♥HOW DO I COMMUNICATE MY IDEAS TO YOU?

You can contact me at 11n20design@gmail.com.

♥HOW LONG IT WILL TAKE?

Please allow 7 business days for production time - Estimated delivery, after production is 3-7 days.
Production time estimates are in business days which excludes weekends and holidays. All orders are held for 12 hours before they start processing to allow time for cancelations. You can cancel an order in the orders section of your account.
Transit time should be added to the production time to best estimate the arrival date for your order.


WHY DOES IT TAKE ONE WEEK BEFORE MY ORDER SHIPS?

Order Received

Print

Press

Prep & Quality Control

Sew

Quality Control 2

Package & Control

Delivery

♥CARE INSTRUCTIONS FOR VERSATILE BAG?

Vibrant print that will never fade with washing.

Machine or hand wash in cold water.

Hang to dry

CARE INSTRUCTIONS FOR URBAN BAG?

Hand wash in cold water

Hang to dry

Do not bleach

CARE INSTRUCTIONS FOR FACE MASK?

 You can wash them everyday without worry.

♥WHERE IS YOUR COMPANY BASED?

In Southern California.

♥WHERE  DID YOUR NAME COME FROM?

It was inspired by the relaxed boho colors and the combination of dates and birthdays from special people in my life.


♥ CAN I GET A DISCOUNT? WILL YOU MATCH ANOTHER SHOP'S PRICES?
A lot of time and energy goes into each and every design I work on. Prices are firm, but I may offer a discount for large orders. I do not match the prices of other shops :)

♥ CAN I PAY WITH CREDIT CARD?
Yes, I accept payments through my website, ApplePay, as well as Square, Venmo & PayPal - NO need to have an account to pay with PayPal.


♥ WILL THE COLORS LOOK THE SAME WHEN PRINTED?
Due to variations in computer settings, the colors displayed on your computer monitor often differ from the colors of the printed version.

There is no guarantee that the colors on your screen will be a perfect match with the printed colors.

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